Privacy Policy

Overview

UGC Vids AI Ltd ("UGC Vids AI", "we", "us", or "our"), a company registered in England and Wales, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at ugcvids.ai.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account information: name, email address, password (stored as a hash, never in plain text).
• Payment information: payment is processed by Stripe. We do not store your full card details. We retain limited information from Stripe such as the last 4 digits of your card, card brand, and billing country.
• Profile information: business name, role, preferences.
• Content you submit: product URLs, descriptions, scripts, and other inputs you provide for video generation.
• Communications: messages you send to support, feedback, and survey responses.

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage data: pages visited, features used, generation history, time spent on the Service.
• Device and connection information: IP address, browser type and version, operating system, device identifiers, language preferences.
• Cookies and similar technologies: see Section 5 for details.
• Performance data: errors, response times, and other technical metrics.

1.3 Information from Third Parties

We may receive information from:

• Authentication providers: if you sign in via Google, we receive your name, email address, and profile picture.
• Payment processors: Stripe provides us with transaction data and payment status.
• Analytics providers: Microsoft Clarity, Google Analytics, and similar services provide aggregate usage data.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Process payments and manage subscriptions.
• Generate AI videos based on your inputs.
• Send transactional emails (account confirmation, payment receipts, password resets, service notifications).
• Send marketing communications (which you can opt out of at any time).
• Respond to your support requests and inquiries.
• Analyze and improve the Service, including understanding user behavior and preferences.
• Detect, prevent, and address fraud, abuse, security issues, and technical problems.
• Comply with legal obligations and enforce our Terms of Service.
• Train and improve our internal models and processes (using aggregated, anonymized data only).

3. Legal Bases for Processing (UK and EU Users)

If you are in the United Kingdom or European Union, our legal bases for processing your personal data include:

• Performance of a contract: to provide the Service you have subscribed to.
• Legitimate interests: to operate, secure, and improve the Service.
• Consent: for marketing communications and certain cookies (you may withdraw consent at any time).
• Legal obligation: to comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

4.1 Service Providers

We share information with third-party providers who help us operate the Service, including:

These providers have access to your information only to the extent necessary to perform their services and are contractually required to protect your information.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: keep you signed in, maintain session state, and provide core functionality.
• Analytics cookies: understand how the Service is used (Microsoft Clarity, Google Analytics).
• Functionality cookies: remember your preferences.

You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning properly.

6. Data Retention and Deletion

We retain your personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this Policy.

6.1 Account Data

When you delete your account:

• Your account information, profile, and submitted content are deleted from our systems immediately.
• Generated videos and associated metadata are deleted immediately.
• Backups are retained for up to 30 days for disaster recovery purposes, after which they are permanently deleted.
• Information required for legal, tax, or accounting purposes (such as transaction records) may be retained for up to 7 years as required by UK law.

6.2 Request Deletion

You may delete your account at any time through your account dashboard. To request deletion of specific data or to exercise your data rights (see Section 8), email [email protected].

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/HTTPS).
• Encryption of data at rest where applicable.
• Access controls and authentication for our systems.
• Regular security reviews and updates.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access despite our reasonable safeguards.

If we become aware of a data breach affecting your personal information, we will notify you and applicable authorities as required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information.

8.1 UK and EU Users (GDPR)

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data (right to be forgotten).
• Right to restrict processing: request that we limit how we use your data.
• Right to data portability: receive your data in a machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where we rely on your consent.
• Right to lodge a complaint:with the UK Information Commissioner's Office (ICO) or your local supervisory authority.

8.2 US Residents

If you are a resident of a US state with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, or Tennessee), you may have the following rights:

• Right to know: what personal information we collect, use, and disclose.
• Right to delete: request deletion of your personal information.
• Right to correct: request correction of inaccurate information.
• Right to opt out: of any sale or sharing of personal information for cross-context behavioral advertising. We do not sell personal information.
• Right to non-discrimination: for exercising your privacy rights.

To exercise any of these rights, email [email protected]. We will respond within the timeframes required by applicable law.

9. International Data Transfers

We are based in the United Kingdom, and our service providers operate in various countries including the United States and the European Union. By using the Service, you consent to the transfer of your personal information to these countries.

For transfers outside the UK or EU, we use appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission and UK Information Commissioner's Office.
• Adequacy decisions by relevant authorities.
• Other lawful transfer mechanisms.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, contact [email protected].

11. Marketing Communications

We may send you marketing emails about new features, tips, or promotional offers. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email.
• Adjusting your preferences in your account settings.
• Emailing [email protected].

Even if you opt out of marketing emails, we may still send you transactional emails related to your account, subscription, or important service announcements.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. The "Last Updated" date at the top of this Policy indicates when it was last revised.

14. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

UGC Vids AI Ltd
Email: [email protected]
Website: ugcvids.ai

For UK users, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113