Terms of Service

Overview

These Terms of Service ("Terms") govern your access to and use of the services provided by UGC Vids AI Ltd ("UGC Vids AI", "we", "us", or "our"), a company registered in England and Wales, including the website ugcvids.ai and any related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms. The Service is not directed to children under 18, and we do not knowingly collect information from children under 18.

2. Account Registration

To access most features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials.
• Promptly update your information if it changes.
• Accept responsibility for all activity that occurs under your account.

You are responsible for safeguarding your account credentials and for any activities or actions under your account. We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

3. Subscriptions, Trials, and Billing

3.1 Free Video and $1 Trial

New users receive 1 free video generation upon signup, with no time limit and no payment method required.

After your free video, you may opt into a $1 trial that provides 3 days of access to a paid plan. By starting the $1 trial, you acknowledge and agree that:

• Your card will be charged $1 immediately to start the trial.
• At the end of the 3-day trial period, your subscription will automatically convert to the standard monthly rate of the plan you selected ($49/month for Starter, $99/month for Growth, or $199/month for Agency, as applicable).
• You will be charged the standard monthly rate on day 4 of your subscription unless you cancel before that date.
• You may cancel at any time during the trial period to avoid being charged the standard monthly rate.
• Cancellation can be done from within your account dashboard.

3.2 Subscription Plans

We offer recurring subscription plans billed monthly or annually. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

3.3 Refund Policy

We offer a 7-day money-back guarantee on your first paid subscription period (after the $1 trial converts to the standard rate). To request a refund:

• Submit your request within 7 days of your first standard rate charge.
• Email [email protected] with your account email and reason for refund.
• Refunds are processed within 5 to 10 business days.

After the 7-day period, monthly subscriptions are non-refundable for partial months. For annual subscriptions, we offer pro-rated refunds within the first 30 days of the annual period. After 30 days, annual subscriptions are non-refundable.

3.4 Price Changes

We reserve the right to change our prices. We will provide at least 30 days' notice of any price changes via email. Continued use of the Service after a price change constitutes acceptance of the new pricing.

3.5 Failed Payments

If a payment fails, we will attempt to retry the charge up to 3 times over 7 days. If payment continues to fail, your account access will be suspended until payment is successfully processed.

4. Use of the Service

4.1 Generated Content Ownership

You retain full ownership of the video content you generate using the Service ("Generated Content"). We do not claim any ownership rights in your Generated Content.

You are solely responsible for:

• The product information, descriptions, and URLs you submit to the Service.
• The Generated Content you create.
• How you use, distribute, and display the Generated Content.
• Compliance with all platform policies (TikTok, Meta, YouTube, etc.) where you publish the Generated Content.
• Compliance with all applicable laws and regulations in your use of the Generated Content.

4.2 AI-Generated Nature of Avatars

The avatars provided in our library are AI-generated and do not depict real individuals. You acknowledge that:

• Generated videos are produced by artificial intelligence.
• The avatars do not represent actual people, employees, or customers.
• You are responsible for complying with any platform-specific or jurisdictional requirements to disclose AI-generated content (including but not limited to TikTok's AI content labeling requirements, Meta's disclosure rules, and the EU AI Act).
• You will not present Generated Content as a genuine testimonial from a real person in any context that would deceive consumers, including but not limited to violations of FTC guidelines on advertising and endorsements.

4.3 Acceptable Use

You agree not to use the Service to create, upload, or distribute content that:

• Depicts identifiable real people without their explicit consent (including deepfakes of celebrities, public figures, ex-partners, or any private individuals).
• Impersonates any person, brand, or entity in a misleading or fraudulent manner.
• Contains false or misleading testimonials presented as genuine.
• Makes unsubstantiated medical, health, financial, legal, or scientific claims.
• Constitutes adult, pornographic, or sexually explicit content.
• Promotes hate speech, harassment, threats, doxxing, or violence.
• Promotes illegal activities, illegal substances, or weapons.
• Contains content that infringes any third party's intellectual property, privacy, publicity, or other rights.
• Violates any applicable law or regulation.
• Contains malware, viruses, or other malicious code.
• Attempts to interfere with or disrupt the Service.

We reserve the right to terminate accounts and refuse refunds for any violations of this Acceptable Use Policy. We may also report illegal content to relevant authorities.

4.4 Usage Limits

Each subscription plan includes a specified number of videos per month:

• Starter: 10 videos per month.
• Growth: 30 videos per month.
• Agency: 75 videos per month.

Additional video generations beyond your plan's monthly allotment are available at a flat rate of $7 per extra video, with no minimum purchase.

Definitions:

• A "video" means a successfully generated video output, regardless of length or duration.
• Failed generations (due to system errors on our end) do not count toward your limit.
• Regenerations of the same script with different parameters count as separate videos.
• Unused video allowances do not roll over to the following month.
• Once your limit is reached, you may purchase overage videos at $7 each, upgrade your plan, or wait until the next billing cycle.

We reserve the right to throttle, suspend, or terminate accounts that engage in abusive usage patterns, including but not limited to attempting to bypass usage limits, automated scripted access, or commercial reselling of generated outputs without authorization.

4.5 Intellectual Property of Submitted Content

You represent and warrant that you have all necessary rights, licenses, consents, and permissions to use any product information, URLs, images, or other content you submit to the Service. You agree to indemnify and hold us harmless from any claims arising from your submission of content that infringes third-party rights.

If we receive a credible claim of copyright or trademark infringement related to Generated Content, we will follow the procedures of the Digital Millennium Copyright Act (DMCA) and equivalent UK intellectual property law. Notices should be sent to [email protected].

5. Our Intellectual Property

The Service, including all software, design, graphics, text, and other materials (excluding your Generated Content and content you submit), is owned by UGC Vids AI Ltd and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

You may not:

• Copy, modify, or create derivative works of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Resell, sublicense, or commercially exploit the Service.
• Use automated tools (bots, scrapers) to access the Service without our written permission.
• Use our trademarks, logos, or branding without our prior written consent.

6. Third-Party Services and AI Providers

The Service relies on third-party providers, including but not limited to Anthropic, ElevenLabs, Google (Gemini API), Stripe, Supabase, Resend, and Vercel. You acknowledge that:

• Service availability may be affected by the availability of these third-party services.
• We do not control the operations, terms, or policies of third-party providers.
• Changes in third-party service terms or pricing may affect our Service.
• We may change third-party providers at our discretion to maintain or improve service quality.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided "as is" and "as available". We may perform scheduled or unscheduled maintenance, and the Service may be temporarily unavailable due to:

• System maintenance or upgrades.
• Third-party service outages.
• Force majeure events (including but not limited to natural disasters, cyberattacks, or government actions).
• Other circumstances beyond our reasonable control.

8. Account Termination

8.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account dashboard or by contacting [email protected]. Upon cancellation:

• Your subscription will not renew at the next billing cycle.
• You will retain access to the Service until the end of your current paid period.
• Your account data will be deleted in accordance with our Privacy Policy.

8.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice or refund, if you:

• Violate these Terms.
• Engage in fraudulent or illegal activity.
• Use the Service in a manner that harms us, other users, or third parties.
• Fail to pay fees owed to us.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that:

• The Service will meet your specific requirements.
• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the Service will be accurate, complete, or reliable.
• Generated Content will perform as expected on third-party platforms.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UGC VIDS AI LTD AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless UGC Vids AI Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Your Generated Content and its use, distribution, or display.
• Any false or misleading representations you make using Generated Content.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or the Service will be resolved in the courts of England and Wales, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property rights.

If you are a consumer in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

13. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.5 Contact

For questions about these Terms, contact us at:

UGC Vids AI Ltd
Email: [email protected]
Website: ugcvids.ai