Terms of Service

Overview

These Terms of Service ("Terms") govern your access to and use of the services provided by UGC Vids AI Ltd ("UGC Vids AI", "we", "us", or "our"), a company registered in England and Wales, including the website ugcvids.ai and any related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms. The Service is not directed to children under 18, and we do not knowingly collect information from children under 18.

2. Account Registration

To access most features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials.
• Promptly update your information if it changes.
• Accept responsibility for all activity that occurs under your account.

You are responsible for safeguarding your account credentials and for any activities or actions under your account. We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

3. Subscriptions, Trials, and Billing

3.1 The $1, 3-Day Trial and Usage-Based Conversion

To create videos on our platform, you must opt into a $1, 3-day trial of one of our paid plans (Starter, Growth, or Agency). The trial begins when you submit a valid payment method on our pricing page. By starting the trial, you expressly acknowledge and agree to all of the following:

• A valid payment method (credit card, debit card, or supported wallet) is required to start the trial. The trial begins with a $1 charge.
• The trial automatically converts to a paid subscription on the earlier of two triggers: (a) 3 days after the trial starts, or (b) when you start a sixth video (that is, your first video beyond the 5 videos included in your trial), whichever happens first. We refer to this as the "Trial Conversion Event".
• On the Trial Conversion Event, you will be charged the standard monthly rate of the plan you selected ($49/month for Starter, $99/month for Growth, or $199/month for Agency, or the corresponding annual rate if you selected annual billing). You explicitly authorise this charge as part of starting the trial.
• This usage trigger means your card may be charged before 3 days have elapsed: once you have used the 5 videos included in your trial and start a sixth video within that window, the conversion charge occurs. This is a deliberate part of our pricing model and you waive any claim that the charge was unauthorised on the basis that 3 days had not yet elapsed.
• You may cancel the trial at any time before the Trial Conversion Event by emailing support@ugcvids.ai. Cancellation prior to the Trial Conversion Event terminates the trial and prevents the conversion charge.
• A "generated video" is defined as one for which we have delivered to your account a downloadable video file (status "ready" with a valid playback URL). Generations that fail or are refunded by us are not charged for, do not count against your monthly video allowance, and do not count as a generated video for billing purposes.
• The Trial Conversion Event is triggered by starting a sixth video (your first beyond the 5 included in your trial), or by reaching the end of the 3-day trial, and occurs regardless of whether that sixth generation succeeds. The conversion charge is for your paid subscription and the full monthly credit allowance it unlocks, not for any single video. If that sixth generation fails, its credits are returned to your balance, but the subscription remains active and the charge stands. You may cancel future renewals at any time.
• We retain records of: your acceptance of these Terms at signup, the timestamp and payment method submission for the trial, every video generation we deliver to you (including timestamps and downloadable URLs), and your cancellation status. By continuing past this clause you acknowledge these records may be used as evidence in response to any payment dispute or chargeback.

3.2 Subscription Plans

We offer recurring subscription plans billed monthly or annually. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

3.3 Refund Policy

Subscriptions are non-refundable, except for the one narrow case set out here. We refund your first paid subscription charge (the charge that occurs when the 3-day trial converts to the standard rate) only if both of the following are true: (a) you request the refund within 3 days of that charge, and (b) you have generated zero videos at the time of your request. Once you have generated any video, you have received the core service and the charge is non-refundable. Failed generations are never charged and do not count.

All other charges are non-refundable. The $1 trial fee, every renewal (monthly or annual, whether or not the service was used that cycle), and any purchased credit packs are final. To request a refund, email support@ugcvids.ai from your account email within the 3-day window. Full detail is in our Refund & Cancellation Policy.

3.4 Price Changes

We reserve the right to change our prices. We will provide at least 30 days' notice of any price changes via email. Continued use of the Service after a price change constitutes acceptance of the new pricing.

3.5 Failed Payments

If a payment fails, we will attempt to retry the charge up to 3 times over 7 days.

Downgrade on failed payment. If your payment method cannot be charged for your current plan, you authorise us, at our discretion, to move your subscription to a lower-priced plan that your payment method can support and to charge that lower amount instead, so that your account stays active rather than being cut off. We will notify you by email if we do this, and you can change or cancel your plan at any time by emailing support@ugcvids.ai.

If no charge succeeds, your account access will be suspended or cancelled until payment is successfully processed.

3.6 Payment Disputes and Chargebacks

You agree that the following constitute valid, authorised charges that are not eligible for chargeback or dispute:

• The Trial Conversion Charge described in Section 3.1. By submitting your payment method on our pricing page you expressly authorised the charge to occur on the earlier of (a) 3 days after trial start, or (b) starting a sixth video (your first beyond the 5 included in your trial). A charge that fires under either trigger is authorised regardless of which trigger occurred first, and regardless of whether the sixth video generation succeeded.
• Recurring subscription charges issued on the billing date of an active, uncancelled subscription. You authorised these at signup and at each successful prior charge by continuing the subscription.
• Charges for services already delivered. Where we have delivered downloadable video files to your account, those generations represent value rendered to you and the corresponding portion of the charge is non-refundable except under our explicit refund policy in Section 3.3.

Before initiating a chargeback with your bank or card issuer, you agree to first contact us at support@ugcvids.ai and allow us 7 business days to resolve the issue. Initiating a chargeback without first attempting good-faith resolution is a breach of these Terms.

In the event of a chargeback or payment dispute, we will provide your card issuer with: your acceptance of these Terms, the timestamp and metadata of your payment-method submission, the videos delivered to your account (including timestamps and download URLs), your cancellation status at the time of the disputed charge, and any correspondence with our support team. You acknowledge this evidence is sufficient to demonstrate authorisation and delivery, and you waive any claim that the charge was unauthorised, undisclosed, or for services not rendered.

If a chargeback is filed and reversed in our favour, or if you initiate a chargeback in breach of this section, we reserve the right to: (a) immediately terminate your account and revoke access, (b) recover associated chargeback fees and bank costs from your payment method, and (c) report the dispute to fraud-prevention services where the chargeback is determined to be in bad faith.

3.7 Responsibility for Credits Used

The Service is credit-based. Each video or image you generate consumes credits from your plan allowance at the rates shown before you confirm each generation. By generating content you agree that the credits consumed represent a paid service rendered to you, and you authorise us to charge your payment method for all credits used on your account, including credits used during a trial beyond any complimentary allowance.

If your payment method cannot be charged for credits you have used (for example, due to insufficient funds, an expired card, or a prepaid or declined card with no available balance), the amount owed for that usage remains due. We may retry the charge, require a valid payment method before any further use, suspend or terminate your account, and recover the outstanding balance through any lawful means. A complimentary first video, where offered, does not waive your obligation to pay for any further credits you choose to use.

4. Use of the Service

4.1 Generated Content Ownership

You retain full ownership of the video content you generate using the Service ("Generated Content"). We do not claim any ownership rights in your Generated Content.

You are solely responsible for:

• The product information, descriptions, and URLs you submit to the Service.
• The Generated Content you create.
• How you use, distribute, and display the Generated Content.
• Compliance with all platform policies (TikTok, Meta, YouTube, etc.) where you publish the Generated Content.
• Compliance with all applicable laws and regulations in your use of the Generated Content.

4.2 AI-Generated Nature of Avatars

The avatars provided in our library are AI-generated and do not depict real individuals. You acknowledge that:

• Generated videos are produced by artificial intelligence.
• The avatars do not represent actual people, employees, or customers.
• You are responsible for complying with any platform-specific or jurisdictional requirements to disclose AI-generated content (including but not limited to TikTok's AI content labeling requirements, Meta's disclosure rules, and the EU AI Act).
• You will not present Generated Content as a genuine testimonial from a real person in any context that would deceive consumers, including but not limited to violations of FTC guidelines on advertising and endorsements.

4.3 Acceptable Use

You agree not to use the Service to create, upload, or distribute content that:

• Depicts identifiable real people without their explicit consent (including deepfakes of celebrities, public figures, ex-partners, or any private individuals).
• Impersonates any person, brand, or entity in a misleading or fraudulent manner.
• Contains false or misleading testimonials presented as genuine.
• Makes unsubstantiated medical, health, financial, legal, or scientific claims.
• Constitutes adult, pornographic, or sexually explicit content.
• Promotes hate speech, harassment, threats, doxxing, or violence.
• Promotes illegal activities, illegal substances, or weapons.
• Contains content that infringes any third party's intellectual property, privacy, publicity, or other rights.
• Violates any applicable law or regulation.
• Contains malware, viruses, or other malicious code.
• Attempts to interfere with or disrupt the Service.

We reserve the right to terminate accounts and refuse refunds for any violations of this Acceptable Use Policy. We may also report illegal content to relevant authorities.

4.4 Usage Limits

Each subscription plan includes a monthly credit allotment that is consumed per generation based on the model and duration you select:

• Starter: 5,000 credits per month (up to 30 videos at the cheapest option).
• Growth: 12,000 credits per month (up to 80 videos at the cheapest option).
• Agency: 25,000 credits per month (up to 200 videos at the cheapest option).

Monthly credits reset at the start of each billing cycle. Top-up credit packs may be purchased from your dashboard at any time and do not expire. Pricing for top-up packs and per-generation credit costs is subject to change with reasonable notice.

Definitions:

• A "video" means a successfully generated video output, regardless of length or duration.
• Failed generations (due to system errors on our end) do not count toward your limit.
• Regenerations of the same script with different parameters count as separate videos.
• Unused video allowances do not roll over to the following month.
• Once your limit is reached, you may purchase additional videos at the rates shown in your dashboard, upgrade your plan, or wait until the next billing cycle.

We reserve the right to throttle, suspend, or terminate accounts that engage in abusive usage patterns, including but not limited to attempting to bypass usage limits, automated scripted access, or commercial reselling of generated outputs without authorization.

4.5 Intellectual Property of Submitted Content

You represent and warrant that you have all necessary rights, licenses, consents, and permissions to use any product information, URLs, images, or other content you submit to the Service. You agree to indemnify and hold us harmless from any claims arising from your submission of content that infringes third-party rights.

If we receive a credible claim of copyright or trademark infringement related to Generated Content, we will follow the procedures of the Digital Millennium Copyright Act (DMCA) and equivalent UK intellectual property law. Notices should be sent to support@ugcvids.ai.

5. Our Intellectual Property

The Service, including all software, design, graphics, text, and other materials (excluding your Generated Content and content you submit), is owned by UGC Vids AI Ltd and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

You may not:

• Copy, modify, or create derivative works of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Resell, sublicense, or commercially exploit the Service.
• Use automated tools (bots, scrapers) to access the Service without our written permission.
• Use our trademarks, logos, or branding without our prior written consent.

6. Third-Party Services and AI Providers

The Service relies on third-party providers, including but not limited to Anthropic, Google (Gemini API), Stripe, Supabase, Resend, and Vercel. You acknowledge that:

• Service availability may be affected by the availability of these third-party services.
• We do not control the operations, terms, or policies of third-party providers.
• Changes in third-party service terms or pricing may affect our Service.
• We may change third-party providers at our discretion to maintain or improve service quality.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided "as is" and "as available". We may perform scheduled or unscheduled maintenance, and the Service may be temporarily unavailable due to:

• System maintenance or upgrades.
• Third-party service outages.
• Force majeure events (including but not limited to natural disasters, cyberattacks, or government actions).
• Other circumstances beyond our reasonable control.

8. Account Termination

8.1 Termination by You

You may cancel your subscription and terminate your account at any time by contacting support@ugcvids.ai. Upon cancellation:

• Your subscription will not renew at the next billing cycle.
• You will retain access to the Service until the end of your current paid period.
• Your account data will be deleted in accordance with our Privacy Policy.

8.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice or refund, if you:

• Violate these Terms.
• Engage in fraudulent or illegal activity.
• Use the Service in a manner that harms us, other users, or third parties.
• Fail to pay fees owed to us.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that:

• The Service will meet your specific requirements.
• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the Service will be accurate, complete, or reliable.
• Generated Content will perform as expected on third-party platforms.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UGC VIDS AI LTD AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless UGC Vids AI Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Your Generated Content and its use, distribution, or display.
• Any false or misleading representations you make using Generated Content.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or the Service will be resolved in the courts of England and Wales, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property rights.

If you are a consumer in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

13. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.5 Contact

For questions about these Terms, contact us at:

UGC Vids AI Ltd
Email: support@ugcvids.ai
Website: ugcvids.ai