Frequently Asked Questions

Three plans, credit-based pricing. Starter is $49/mo for 5,000 credits (up to 20 videos), Growth is $99/mo for 12,000 credits (up to 50 videos), Agency is $199/mo for 25,000 credits (up to 100 videos). Annual plans are available at a discount. Top up credits anytime from your dashboard. Any plan starts at $1 with your first video free, and your plan starts on your 2nd video or after 3 days, whichever comes first.

Not free, but close: any plan starts at $1 and your first video is free. Generate your first ad with any model, then your plan starts on your 2nd video or after 3 days, whichever comes first.

Yes. Email support@ugcvids.ai from your account email and our team will cancel your subscription for you. There is no contract and no cancellation fee. The trial costs $1 up front and your first video is free; your plan starts on your 2nd video or after 3 days, whichever comes first, so cancel before then and you will not be charged the full plan price.

Top up anytime from your dashboard. Top-up packs run from $13 (1,000 credits) up to 50,000 credits with bigger bonuses at higher tiers. Top-up credits never expire and stack on top of your next monthly grant. If you are consistently running over, upgrading to the next plan tier usually beats heavy top-ups.

Yes. Annual plans give roughly 30% off the monthly price for committing to 12 months upfront. Starter annual is $408 for the year, Growth is $828, Agency is $1,668. Annual plans use the same $1 trial with your first video free.

Talking-head UGC ads styled for TikTok, Instagram Reels, and YouTube Shorts. Native 9:16 vertical, 4 to 30 seconds depending on the model you pick, with AI-generated avatar, voiceover, and captions. Designed for ecom paid social: hook-first scripts, soft CTAs, and the casual creator look that converts on cold-audience targeting.

A few minutes from prompt to finished MP4. Describe the video (or paste a product URL), pick a model and an avatar, and hit Generate. The pipeline renders the talking-head video with voiceover and captions into a final 9:16 file ready to upload to TikTok or Meta Ads Manager.

The current output is a finished MP4. There is no in-app trim, layer, or clip-import surface yet (it is on the roadmap). Most users download the MP4 and either upload directly to ad platforms or do quick edits in CapCut, Premiere, or DaVinci Resolve as needed.

Native 9:16 vertical for TikTok, Reels, and Shorts. 1:1 square and 16:9 landscape are also supported. Most ecom users default to 9:16 since paid social on TikTok and Reels is the highest-ROAS placement in 2026.

150 AI avatars across age, gender, ethnicity, and creator style (gym, kitchen, bedroom, outdoor). You can also upload your own photo or clone yourself as a custom avatar. New avatars are added monthly based on which audience archetypes our users target most.

If you follow standard practice, no. UGC Vids AI uses Veo 3.1 for phoneme-accurate lip sync, which is the single biggest quality lever. The full quality checklist (lip sync, hand artifacts, scripted-feeling delivery, generic backgrounds, wooden body language) is covered in our blog post on what makes AI UGC look fake — apply those fixes and roughly 70-80% of viewers do not consciously detect AI in talking-head ads.

You pick the model. UGC Vids AI is a multi-model studio: choose from around 10 video models per generation (Veo 3.1, Sora 2 and Sora 2 Pro, Seedance, Kling, OmniHuman 1.5, and more), each with its credit cost shown on the Generate button before you click. Veo 3.1 is the most popular pick for talking-head ads because of its phoneme-accurate lip sync, which directly affects 3-second view rate on TikTok and Reels.

Lip sync is the single biggest quality differentiator in 2026. Veo 3.1 (used by UGC Vids AI) renders phoneme-accurate mouth shapes within 1-2 frames on consonant-heavy words. Older models and Sora 2 are visually plausible but phoneme-imprecise on words like 'cramp,' 'electrolyte,' or 'specifically,' which English-speaking viewers detect within 2 seconds.

All of these tools generate AI UGC video, but they target different use cases and price differently. Arcads is closest in positioning but credit-based with no editor. Creatify is URL-to-video focused with 1000+ avatars. MakeUGC runs Sora 2 and Veo3 at a $1 trial price. HeyGen targets corporate explainer video, not ecom UGC ads. UGC Vids AI focuses on flat monthly pricing for ecom paid social specifically. Detailed comparisons live at /alternatives.

Both for most brands. Use AI UGC ($2-10 per video) for hook discovery, multilingual ads, product variants, and compliance-heavy verticals. Use hired creators ($80-300 per video) for genuinely unscripted moments, founder-led brand storytelling, and TikTok Shop affiliate posts that require a real account. Most DTC brands at scale use AI UGC to discover winning angles, then hired creators to scale them. Full breakdown is in the blog.

Yes. Both TikTok and Meta allow AI-generated content in ads since 2024 with two requirements: disclosure (label as AI where required by the platform's terms) and authenticity of claims (do not fake testimonials about outcomes that did not happen). UGC Vids AI ads run normally on both platforms with proper disclosure.

For hook testing and cold-audience discovery, AI UGC is comparable to or better than real creators because the cost lets you test 30+ variants per cohort instead of 5-8. For scale spend on a proven hook, hired creators typically out-perform AI by 15-30% on lower-funnel metrics (add-to-cart rate, ROAS) because of the unscripted-moment advantage. The hybrid playbook captures both.

No direct API integration with TikTok or Meta Ads Managers (no AI UGC tool currently does). Generated videos download as standard MP4s in the right aspect ratio, with captions rendered into the video, and upload directly to both ad platforms.

Yes. Batch generation is built into the composer: set the counter and fire up to 10 variants of a brief at once, each billed at the model's normal credit cost. Most users running discovery cohorts generate 30+ variants in an hour this way.

Yes. Write your script in the language you want and the models generate native speech with ad-grade lip sync in most major languages: Spanish, Portuguese, German, French, Japanese, Korean, and more. Each generation produces one language, so a second market is just one more generation. Still a meaningful cost advantage versus hiring a creator per market.

User data is stored in Supabase (US-based). Generated videos are stored on cloud storage with signed URLs. We do not use customer-generated content to train AI models. Full data handling and sub-processor list is in our privacy policy at /privacy.

Visit /signup, create an account with email or Google, and start any plan for $1.

Yes. The Agency plan ($199/mo, 25,000 credits, up to 100 videos) includes 3 team seats: invite teammates from the dashboard and everyone creates against the team's shared credit pool.

Not in V1. The dashboard is the only generation surface today. API access is on the roadmap for higher-tier plans, primarily for agencies running creative pipelines for multiple brand clients.

Email support@ugcvids.ai and we respond within 24 hours on weekdays. There is also a chat widget in the app for quick questions. If a generation fails, you are not charged — failed videos do not count against your monthly allowance.