Frequently Asked Questions

UGC Vids AI offers three plans: Starter at $79 per month for 10 videos, Growth at $199 per month for 30 videos, and Agency at $399 per month for 75 videos. Annual plans are available at a discount. Overage videos cost $7 each on every plan. Every account also includes 1 free video with no credit card required.

Every account gets 1 free finished video with no credit card on signup. Paid plans also include a 24-hour free trial of any tier — $0 today, full plan access, cancel anytime in the first 24 hours and you are not charged.

Yes. Subscriptions cancel from your billing settings with one click. There is no contract and no cancellation fee. The 24-hour trial period also lets you cancel before any charge if you decide it is not the right fit.

Each plan has a monthly video allowance (10 / 30 / 75). Going over the allowance bills $7 per extra video, or you can upgrade to the next tier for better unit economics. We do not stop generation when you hit the limit; the overage is charged at the next billing cycle.

Yes. Annual plans give roughly 50% off the monthly price for committing to 12 months upfront. Starter annual is $468 for the year, Growth is $1,188, Agency is $2,388. Annual plans still include the same 24-hour trial mechanic.

Talking-head UGC ads styled for TikTok, Instagram Reels, and YouTube Shorts. Native 9:16 vertical, 8 to 30 seconds, with AI-generated avatar, voiceover, and captions. Designed for ecom paid social: hook-first scripts, soft CTAs, and the casual creator look that converts on cold-audience targeting.

Around 2 minutes from brief to finished MP4. Paste a product URL or description, pick an avatar, the system writes the script, generates the talking-head video with Veo 3.1, layers the voiceover and captions, and renders the final 9:16 file ready to upload to TikTok or Meta Ads Manager.

The current output is a finished MP4. There is no in-app trim, layer, or clip-import surface yet (it is on the roadmap). Most users download the MP4 and either upload directly to ad platforms or do quick edits in CapCut, Premiere, or DaVinci Resolve as needed.

Native 9:16 vertical for TikTok, Reels, and Shorts. 1:1 square and 4:5 vertical are also supported for Meta feed placement. Most ecom users default to 9:16 since paid social on TikTok and Reels is the highest-ROAS placement in 2026.

150+ AI avatars across age, gender, ethnicity, and creator style (gym, kitchen, bedroom, outdoor). Each avatar has multiple delivery cadences and outfit options. New avatars are added monthly based on which audience archetypes our users target most.

If you follow standard practice, no. UGC Vids AI uses Veo 3.1 for phoneme-accurate lip sync, which is the single biggest quality lever. The full quality checklist (lip sync, hand artifacts, scripted-feeling delivery, generic backgrounds, wooden body language) is covered in our blog post on what makes AI UGC look fake — apply those fixes and roughly 70-80% of viewers do not consciously detect AI in talking-head ads.

Our talking-head video pipeline uses Veo 3.1 Fast as the primary model because of its phoneme-accurate lip sync, which directly affects 3-second view rate on TikTok and Reels. The model selection is platform-managed: you do not need to choose, and we keep the quality bar consistent across plans.

Lip sync is the single biggest quality differentiator in 2026. Veo 3.1 (used by UGC Vids AI) renders phoneme-accurate mouth shapes within 1-2 frames on consonant-heavy words. Older models and Sora 2 are visually plausible but phoneme-imprecise on words like 'cramp,' 'electrolyte,' or 'specifically,' which English-speaking viewers detect within 2 seconds.

All of these tools generate AI UGC video, but they target different use cases and price differently. Arcads is closest in positioning but credit-based with no editor. Creatify is URL-to-video focused with 1000+ avatars. MakeUGC runs Sora 2 and Veo3 at a $1 trial price. HeyGen targets corporate explainer video, not ecom UGC ads. UGC Vids AI focuses on flat monthly pricing for ecom paid social specifically. Detailed comparisons live at /alternatives.

Both for most brands. Use AI UGC ($2-10 per video) for hook discovery, multilingual ads, product variants, and compliance-heavy verticals. Use hired creators ($80-300 per video) for genuinely unscripted moments, founder-led brand storytelling, and TikTok Shop affiliate posts that require a real account. Most DTC brands at scale use AI UGC to discover winning angles, then hired creators to scale them. Full breakdown is in the blog.

Yes. Both TikTok and Meta allow AI-generated content in ads since 2024 with two requirements: disclosure (label as AI where required by the platform's terms) and authenticity of claims (do not fake testimonials about outcomes that did not happen). UGC Vids AI ads run normally on both platforms with proper disclosure.

For hook testing and cold-audience discovery, AI UGC is comparable to or better than real creators because the cost lets you test 30+ variants per cohort instead of 5-8. For scale spend on a proven hook, hired creators typically out-perform AI by 15-30% on lower-funnel metrics (add-to-cart rate, ROAS) because of the unscripted-moment advantage. The hybrid playbook captures both.

No direct API integration with TikTok or Meta Ads Managers (no AI UGC tool currently does). Generated videos download as standard MP4s in the right aspect ratio and upload directly to both ad platforms. The platform also exports captions as separate SRT files if you want to use platform-native captions instead of burned-in.

Yes. Each plan supports back-to-back generation up to your monthly video allowance. There is no bulk-batch endpoint yet (on the roadmap), so generation runs one at a time in the dashboard. Most users running discovery cohorts queue 30 variants in an hour and let the pipeline produce them serially.

Yes. Veo 3.1 generates native lip-sync across 30+ languages from one English script in a single generation. Spanish, Portuguese, German, French, Japanese, Korean, and most major European and Asian languages work with ad-grade lip sync. This is a meaningful cost advantage for brands going multilingual versus hiring a creator per market.

User data is stored in Supabase (US-based). Generated videos are stored on cloud storage with signed URLs. We do not use customer-generated content to train AI models. Full data handling and sub-processor list is in our privacy policy at /privacy.

Visit /signup and create an account with email or Google OAuth. Your first video is free with no credit card required. To unlock more videos, upgrade to a paid plan from your dashboard.

Not in V1. Each account is single-user today. Teams typically share one Agency-tier account ($399/mo, 75 videos) for now. Multi-seat support is on the roadmap.

Not in V1. The dashboard is the only generation surface today. API access is on the roadmap for higher-tier plans, primarily for agencies running creative pipelines for multiple brand clients.

Email support@ugcvids.ai and we respond within 24 hours on weekdays. There is also a chat widget in the app for quick questions. If a generation fails, you are not charged — failed videos do not count against your monthly allowance.